Everything You
Need to Know.

From fit and sizing to durability, care, and shipping details — here’s your complete guide to understanding how our gear is made, how it performs, and what to expect when you order.
Product & Fit

How do URBNPRO Workpants fit compared to my usual size?

URBN pants fit true to size, so you can stick with what you’d normally wear.

They’re designed with stretch and movement in mind, so you’ll get a comfortable fit without feeling restricted on site.

If you’re in between sizes or prefer a looser fit, we suggest going up one size. 

Do the pants stretch and move with the body?

Yes — the pants are made from a cotton blend with added stretch, allowing them to move naturally with your body.

 

Whether you’re bending, squatting, climbing, or kneeling, the fabric is designed to reduce restriction and keep you comfortable throughout the day.

Are the knee pads noticeable when walking or standing?

No — the knee pads are designed to be low-profile and comfortable, so you won’t notice them during normal movement.

 

They’re only there when you need them, providing protection while kneeling without adding bulk or affecting how the pants feel when walking or standing. 

Will the cuffs stay secure during active movement?

Yes — the elastic cuffs are designed to stay secure during movement, helping prevent the pants from shifting or getting in the way while you work.

 

They’re also versatile, allowing you to wear them comfortably either inside your boots or over the top, depending on your preference.
Durability & Materials

How durable are the seams and reinforcement areas?

The pants are built with reinforced stitching and strengthened high-wear areas to handle the demands of daily work on site.

 

These reinforcement points are designed to reduce wear and tear in key stress zones, helping the pants hold up through repeated use, movement, and tough conditions. 

What makes the cotton-flex fabric different from regular workpants?

Our cotton flex fabric combines the durability of traditional cotton with added stretch for improved movement and comfort.

 

Unlike regular work pants that can feel stiff and restrictive, this fabric moves naturally with your body while still maintaining the strength needed for tough work conditions. 

Are the pockets strong enough for heavy tools?

Yes — the pockets are designed with durability in mind, using reinforced construction to handle the weight and regular use of tools on site.

They’re built to securely carry your essentials without sagging or wearing out quickly.

How long can I expect the pants to last with daily use?

The pants are designed for durability and built to handle the demands of daily work on site.

 

With reinforced stitching, strong materials, and high-wear areas strengthened, they’re made to hold up over time with regular use.

Like any workwear, lifespan will depend on the type of work and conditions, but they’re built to last longer than standard work pants.. 
Ordering, Shipping & Returns

How long does shipping take within Australia?

Shipping times typically range between 2–7 business days, depending on your location.

 

Metro areas usually receive orders faster, while regional areas may take slightly longer. Once your order has been dispatched, you’ll receive tracking details so you can follow its progress.

What is your return or exchange policy for sizing issues?

If your pants don’t fit quite right, we offer exchanges for a different size, provided the item is unworn and in original condition.

 

Simply get in touch with our team and we’ll help organise the exchange process. 

Do you offer warranties or guarantees on workwear?

We stand behind the quality of our products and are committed to delivering workwear that holds up on site.

 

If you experience a fault due to a manufacturing issue, please get in touch with our team and we’ll work with you to resolve it.

How do I track my order once it ships?

Once your order has been dispatched, you’ll receive an email with your tracking details.

 

You can use the link in that email to follow your delivery and stay updated on its progress.

crafted for real workers.

Built around how tradies move, carry tools, and work long hours, URBN Flex Workpants combine mobility, durability, and practical storage in one essential pair.

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